Privacy notice

This notice explains what personal information we collect when you contact us, ask for a quote or use this website, why we need it, who we share it with, how long we keep it and the rights you have. We keep it simple and we never sell your information.

1. Who we are

T&A Resin is a trading name of T. & A. Installations Ltd, a company registered in England with company number 14173945. Our registered office is 97 High Street, Lees, Oldham, England, OL4 4LY, and we work from Unit 9-10, Wharf Street Industrial Park, Wharf Street, Dukinfield, SK16 4RA.

We are the controller of the personal information described here. For any privacy question or request, contact Adam:

• Email: adam@taresin.co.uk
• Phone: 07864 637 641
• Post: T&A Resin, Unit 9-10, Wharf Street Industrial Park, Wharf Street, Dukinfield, SK16 4RA

2. What we collect

When you send an enquiry through our quote form, we collect what you give us: your name, phone number, email address, postcode, company name if you add one, the service you are interested in, the approximate size and guide price from our price tool, your timescale, your current surface, how you prefer to be contacted and any message you write. We also record the date and which page of our website you came from (for example one of our town pages, or a search engine).

When you call, WhatsApp or email us, we keep the details you share, such as your contact details, photos of your property and messages about your job.

When we survey, quote for or carry out work, we keep your site address, job details, measurements, photos, quotes, invoices and payment records, and notes of our conversations with you.

When you use our website, our hosting provider automatically records technical information such as your IP address and browser type to deliver the site and keep it secure. If you accept cookies, we also collect information about how you use the site and respond to our adverts (see section 7).

We do not ask for special category information (such as health details), and we ask you not to include it in messages.

3. Why we use it

We do not send marketing emails or texts unless you have asked us to. We do not use your information for automated decision making.

4. Who we share it with

We only share what is needed, with organisations that help us run the business:

• Netlify, which hosts our website, receives quote form enquiries, stores our enquiry records and provides the secure login for our staff.
• Our email and phone providers, which carry our messages, and WhatsApp (Meta) if you choose to message us there.
• Google, which provides the fonts and the Google reviews shown on our homepage. Loading these sends your IP address to Google.
• Vuba Surfaces, whose online shop supplies the blend photos on our homepage. Loading them sends your IP address to their image service.
• Google and Meta (Facebook) for analytics and advertising, but only if you accept cookies.
• Our accountants, and HMRC or other authorities where the law requires it.
• Subcontractors or suppliers working on your job, where they need your address or contact details to do so.

We never sell your personal information.

5. Information stored outside the UK

Some of the providers above, including Netlify, Google and Meta, are based in or store information in the United States or elsewhere outside the UK. Where this happens, the transfer is protected by the safeguards UK data protection law requires, such as the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Addendum. You can contact us for more detail.

6. How long we keep it

• Enquiries that do not go ahead: up to 2 years from our last contact with you, so we can pick up where we left off if you come back to us. Then we delete them.
• Customers: 6 years after the job is finished, to cover our guarantees, tax records and any legal claims.
• Website technical logs: kept by our hosting provider for a short period for security, in line with their own policies.
• Cookie choices: until you change them or clear your browser.

You can ask us to delete your information sooner (see section 8). We will, unless we have to keep it by law.

7. Cookies and similar technology

We only use cookies and similar storage that are not essential to the website if you click Accept on our cookie banner. You can change your choice at any time using the Cookie settings link at the bottom of every page. If the banner is not showing, we are not currently using any analytics or advertising cookies.

8. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct anything that is wrong or incomplete
• ask us to delete your information
• ask us to limit how we use it, or object to us using it based on our legitimate interests
• ask for information you gave us in a format you can take elsewhere
• withdraw your consent at any time, for example to cookies

To use any of these rights, contact Adam using the details in section 1. There is no charge, and we will reply within one month.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

9. Keeping it safe

Our website uses an encrypted connection (HTTPS). Enquiry records are kept in a private system that only invited T&A Resin staff can open, using their own password. We limit access to the people who need it to do their job.

10. Changes to this notice

We may update this notice from time to time. The date at the top shows when it last changed.